FAQ‘s
Is it safe to order online at Crazy Diamond Drip?
All order on Crazy Diamond Drip are secured with a SSL certificate, which guarantees safe transactions without risk of data tampering.
Can I cancel my order?
Most orders can be canceled for free within 2 hours after payment. After 2 hours, a processing fee of 10% of the product price will be charged. Special products such as customized products do not support order cancellation.
What should be noted about returns?
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If you are returning a product for personal reasons, you should ensure that the product is in perfect condition, including any gifts and gift boxes, and you will need to pay for the shipping costs yourself. If you purchased a mystery box from Crazy Diamond, we do not support any return policy. It’s best to add some protective measures for the product during the return process. If we receive the item and find that it does not match the description you provided for the return (for example, if you want to return it simply because you don’t like it, but upon receiving it, we notice clear signs of use or damage), we will refuse the refund, and you will be responsible for the shipping cost to send it back to you.
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If the return is due to product issues, you should immediately check for any damage or missing parts upon receiving the product and promptly contact us. If we verify that there is indeed a defect in the product or damage that occurred during shipping, we will arrange for the return and cover all shipping costs for the return and exchange.
Special products are not eligible for returns or exchanges! For example, customized products. Please check the product immediately; if more than 24 hours have passed, our review will be very difficult, which may cause inconvenience to you.
Why does it take so long for shipping?
As we mentioned in "Talk About Us," we are a small team, and each product is made to order and crafted with professional skills. We strive to make every item the best it can be. We believe this wait is worth it, and we trust that when you receive your product, you will agree!